Support & Coordination

Contact & Community Desk

Connect with NodeHash developers, seek trade assistance, or reach out to our security team. We run open community channels, an escalation desk for trade disputes, and an encrypted intake for vulnerability reports.

Developer Discord

Join our primary developer chat room. Ask questions about local node configuration, discuss barter loop mathematics, and coordinate with peer operators in your geographical region.

GitHub Source & RFCs

Review our open source codebase, submit pull requests, track development milestones, or open protocol improvement proposals (NH-RFCs). Everything we build is public and auditable.

Telegram Announcements

Subscribe to network updates, release notes for iOS and Android client builds, scheduled maintenance alerts, and governance notifications. Strictly read-only and spam-free.

Support Intake & Inquiries

Have a question about setting up your client node, managing mutual credit limits, or configuring relay nodes? Send us a message and our team will get back to you.

Prefer direct email? Reach out to support@nodehash.org with your client version and operating system.

Dispute Mediation Desk

Every multi-party trade on NodeHash is backed by milestone escrow contracts and mutual credit headroom encumbrance. When disagreements arise regarding deliverable quality or milestone acceptance, our structured dispute protocol protects both parties.

⚖️
Multi-Tier Resolution Protocol

Trades follow a 3-tier escalation process:

  1. 72-Hour Inspection: Direct bilateral comments and correction requests between buyer and provider.
  2. Sponsor Ring Review: Peer sponsors inspect agreement criteria and mediate fair delivery terms.
  3. Cryptographic Jury Arbitration: Independent node arbiters inspect proof-of-work artifacts and issue binding releases or refunds.

To submit an escalated dispute for arbitration, submit the signed transaction dossier to our mediation desk:

Email: disputes@nodehash.org
Required Dossier Fields:
- Exchange ID & Milestone ID
- Tamper-Evident Delivery Artifact SHA-256
- Signed P-256 Milestone Contract Hash
- Detailed Explanation of Breach or Defect
Cryptographic Security

Responsible Vulnerability Disclosure & PGP Desk

NodeHash treats protocol security and cryptographic integrity as paramount. We work cooperatively with independent security researchers to safeguard the network.

Safe Harbor Policy & Response Timelines

Safe Harbor Commitment

We consider security research conducted under this policy to be authorized. Our organization will never pursue civil lawsuits or criminal complaints against researchers who act in good faith, avoid privacy invasion, and prevent network degradation.

Verified Response Timelines

  • Initial Acknowledgment: Within 24 hours of report receipt.
  • Severity Triage: Preliminary impact assessment within 72 hours.
  • Patch Coordination: Continuous status updates until an audited patch is deployed.
  • Public Hall of Fame: Recognition on our protocol security credits page (with your permission).

PGP Encryption Key & Intake Address

Please encrypt all sensitive vulnerability reports, proof-of-concept exploits, and reproduction steps using our published PGP key before sending.

-----BEGIN PGP PUBLIC KEY BLOCK-----
Comment: NodeHash Security Operations <security@nodehash.org>
Key ID: 0x7E3B8F1A9D42C05E
Fingerprint: 4A8F 91C3 2E60 B74D 8812 0956 7E3B 8F1A 9D42 C05E
Type: 4096-bit Ed25519 / Curve25519 master key
Key-Digest: mQGNBF+Z10cBDADF5k3Lp8hY3v9Q...
=e9kL
-----END PGP PUBLIC KEY BLOCK-----

Security Intake Email: security@nodehash.org
Fingerprint: 4A8F 91C3 2E60 B74D 8812 0956 7E3B 8F1A 9D42 C05E